A composable ITSM platform where every capability is an independent module. Pick what you need, skip what you don't, and evolve at your own pace.
Explore the ModulesArchitecture
ModularITSM isn't a monolith with features bolted on. Every piece is an independent module with a clear contract, so you can adopt incrementally and swap freely.
Each module — incidents, changes, assets, knowledge — runs on its own and communicates through well-defined interfaces.
Modules communicate through events, not tight coupling. This means extending or replacing any part doesn't break the rest.
Workflows, escalation rules, and approval chains are defined in configuration — not buried in source code you can't touch.
Core services sit beneath optional modules. Build on top of a stable foundation without worrying about upstream breakage.
Designed from day one to support multiple organizations, teams, and permission boundaries within a single deployment.
Modules
Every module is optional. Start with one, grow to many — each one adds capability without adding complexity to what you already run.
Capture, triage, and resolve incidents with configurable severity levels, SLA timers, and automated escalation paths.
A self-service catalog for common requests — new accounts, access changes, hardware — with approval workflows built in.
Plan, review, and track changes with risk assessment, CAB workflows, and rollback documentation baked into every change record.
Maintain a living CMDB that maps dependencies between services, hardware, and software — updated automatically or by discovery.
Go beyond symptoms. Track root causes, link related incidents, and document known errors so the same issues don't keep recurring.
Capture institutional knowledge in searchable articles. Link solutions to incidents and surface them automatically during triage.
How It Works
No week-long onboarding. No consultants required.
Spin up the lightweight core service — authentication, event bus, and API gateway. It's the foundation everything else plugs into.
Activate only the modules you need right now. Each one registers itself, creates its own schema, and starts handling events immediately.
Define your workflows, SLAs, and routing rules through configuration. No custom code required — but the extension points are there if you want them.
Stay in the Loop
ModularITSM is actively in development. Drop your email to get early access and updates as we ship new modules.
No spam, ever. Just meaningful updates.